United Airlines no longer charges standard cancellation fees for most ticket types. However, the refund or credit you receive upon cancellation depends on your fare class and the timing of your cancellation.
Basic Economy Tickets
Basic Economy tickets are the most restrictive. Generally, they are non-refundable and non-changeable. If you cancel a Basic Economy ticket, you will not receive a refund or credit, unless you cancel within 24 hours of booking and at least seven days before departure. In that case, you are eligible for a full refund.
Non-Refundable Tickets
For non-refundable tickets, if you cancel within 24 hours of booking and at least seven days before departure, you can receive a full refund. After this 24-hour window, you may receive a travel credit for future use with United Airlines. The value of the credit depends on the fare rules and whether you cancel the flight before departure.
Refundable Tickets
Refundable tickets offer the most flexibility. You can cancel these tickets at any time before departure and receive a full refund to your original form of payment. Refunds are typically processed within seven business days for credit card payments and up to 20 calendar days for other forms of payment.
Award Tickets
If you booked your flight using United MileagePlus miles, you can cancel your award ticket at any time before departure without paying a cancellation fee. However, if you fail to cancel and do not show up for your flight, a $125 fee will apply to redeposit your miles, regardless of your membership status.
Same-Day Cancellations
If you cancel your flight on the same day of departure, United Airlines may charge a cancellation fee. The amount varies depending on your membership status. For example, general members and Silver members may be charged a $75 fee, while Gold, Platinum, and Premier 1K members may have this fee waived.
Conclusion
United Airlines has eliminated standard cancellation fees for most ticket types, offering greater flexibility for travelers. However, the refund or credit you receive upon cancellation depends on your fare class, membership status, and the timing of your cancellation. Always review the specific terms and conditions associated with your ticket to understand your cancellation options fully.