Norse Atlantic Airways has a structured cancellation policy that varies depending on the fare type and timing of cancellation.
24-Hour Risk-Free Cancellation: All fare types qualify for a full refund if the booking is canceled within 24 hours of purchase, provided the flight departs at least seven days later. This aligns with U.S. Department of Transportation regulations.
Non-Refundable Fares: For Economy Light, Economy Classic, Premium Light, and Premium Classic fares, cancellations within 7 days of departure are non-refundable. For Economy Flextra and Premium Flextra fares, cancellations within 2 days of departure are also non-refundable.
Refundable Fares: Refundable tickets can be canceled at any time before departure for a full refund, minus any applicable service fees.
Travel Credit Option: If you cancel Economy Flextra or Premium Flextra fares at least 2 days before departure, you receive a travel credit valid for 12 months. This credit can be used for future bookings with Norse Atlantic Airways.
Change Fees: Changing a flight is possible up to 1 hour before departure. Flextra fare holders are exempt from change fees but must pay any fare difference. Other fare types may incur change fees ranging from $125 to $200, in addition to any fare difference.
Ancillary Services: Additional services like seat selection, baggage, or meals are generally non-refundable unless specified otherwise.
Special Circumstances: In cases of medical emergencies, bereavement, or other unforeseen events, passengers may be eligible for a full refund or rebooking without additional fees, provided they can provide appropriate documentation.
Cancellation Process: Cancellations can be made online through the 'Your Trips' section on the Norse Atlantic Airways website or by contacting customer service.
Understanding these policies can help you make informed decisions and manage your travel plans effectively with Norse Atlantic Airways.